Community Memorial Hospital – Ventura Receives Healthgrades Outstanding Patient Experience Award for Second Consecutive Year

Community Memorial Healthcare is proud to announce that, for the second consecutive year, its Ventura hospital has received the Healthgrades Outstanding Patient Experience Award. Healthgrades, a leader in hospital research and transparency, also awarded the hospital 5 Stars in several specialty care areas.

The Outstanding Patient Experience Award places Community Memorial Hospital – Ventura among the top 15% of hospitals nationwide for patient experience, according to Healthgrades. The patient experience measures reveal how patients felt about the care they received overall at the hospital and are based on patient survey data that Healthgrades obtains from the Centers for Medicare & Medicaid Services (CMS).

“Earning the Outstanding Patient Experience Award for the second year in a row underscores the dedication of our physicians, staff, and leadership to providing outstanding patient care on an ongoing basis,” said Mick Zdeblick, President & CEO, Community Memorial Healthcare. “As an independent community hospital, it’s an honor to be among the top 15% in the nation, and I am proud of our team for their commitment to maintaining this high level of care.”

To identify the top hospitals for patient experience, Healthgrades applies a scoring methodology to ten patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients. Survey questions focus on how patients viewed their hospital care, including cleanliness, noise levels, medication explanations, interactions with doctors and nurses, and hospital staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital. For this annual analysis, Healthgrades evaluated more than 2,500 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2022 to December 2022.

Healthgrades also awarded Community Memorial Hospital – Ventura the highest 5-star ratings in the treatment areas of heart failure (cardiac care), cranial neurosurgery, stroke treatment (neurosciences), treatment of chronic obstructive pulmonary disease (COPD, pulmonary), gastrointestinal bleeding (gastrointestinal care), and respiratory failure (critical care). These 5-star ratings distinguish Community Memorial Hospital – Ventura as a leading provider of care in these specialties, providing better-than-expected outcomes. For the specialty care ratings, Healthgrades evaluated patient mortality and complication rates for common conditions and procedures at thousands of hospitals nationwide to identify the top-performing hospitals for cardiac care, neurosciences, pulmonary, gastrointestinal, and critical care.

Healthgrades is a top platform for finding a doctor and is a leader in healthcare transparency, helping millions of consumers find and schedule appointments with healthcare professionals. Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality. Click here to access the complete Healthgrades reports.