Patient Guide
Personal Belongings
We are committed to honoring and providing for all of our patients’ care needs during a stay. As part of this commitment, we want to ensure that your personal belongings are accounted for and secure at all times. Upon admission, you and your family members or caregiver will be asked to complete an inventory list of clothes and personal items you wish to keep with you during your stay, and for which you will take responsibility.
We ask that valuables be left at home or in the possession of someone you trust. If neither is an option for you, please speak to your charge nurse or clinical manager upon admission so other arrangements can be made.
Clothing & Laundry Services
Your comfort and safety are one of our top priorities, and this includes helping to ensure you’re dressed clean clothing that is appropriate for our center. We recommend elastic waist pants and button down shirts for ease of dressing. Shoes with laces and low heels, slippers with soles, and non-slip socks are also recommended. You should have seven to ten changes of clothing, and all items must be labeled with your name. Please be sure all of your clothing, shoes, and personal items are added to your inventory list.
Regular laundry and linen service is provided to residents. Your nurse is happy to provide more information on laundry services and schedules upon admission.
Beauty Services
We offer beauty services for men and women at our in-house beauty shop. Long-term residents receive a $7 per month credit toward hair and grooming services. If your services exceed this amount, you are responsible for the remaining balance due.
Beauty shop services include basic shampoo, shampoo and set, haircuts, beard trimming, permanents, color treatments, and more. Balances are due at the time of service, however, long-term residents who maintain weekly appointments may be billed at the end of each month.
Please ask your nurse or the beautician for more information.
Activities & Entertainment
Patients and residents of the Continuing Care Center are encouraged to enjoy the comfort of their favorite activities and explore new hobbies. A variety of activities and entertainment are available almost every day, and may include live music, arts & crafts, exercise classes, movies, games, themed days, outdoor gatherings, visits from our pet therapy dogs, therapeutic activities to promote psychosocial wellbeing, and more!
A weekly activities calendar is available. Ask your nurse or our activities coordinator for more information.
The grounds surrounding the Continuing Care Center are beautifully landscaped with native plants and fountains. We encourage patients and residents to make use of our expansive patios and outdoor spaces for leisure activities and visits with family and friends.
Large, individual flat screen televisions with cable access are available in private and semi-private rooms. Double rooms are equipped with one television for both occupants to share.
Telephone(s)
The Continuing Care Center provides portable telephone(s) for resident use, but we do not provide individual phones or private phone lines. If you would like private phone service, please talk to your nurse about your options and our recommendations.
Pet Therapy
We are pleased to offer our patients and residents visits with our volunteer pet therapy program. If you would like to spend some time with one of our registered therapy dogs, please ask your nurse or our activities coordinator about their next scheduled visit.
Family pets may also be welcome to visit.* Arrangements with our activities coordinator must be made in advance, and pets must be fully-vaccinated, non-aggressive, and on a leash at all times.
Meals
Our talented nutrition services team captures the taste and comfort of home cooking with a healthy and diverse menu. Patients and residents enjoy three meals a day, and snacks are also available. Our menus are updated regularly to include seasonal ingredients, holiday specials, and resident favorites. We offer fireside, restaurant style dining in our private dining room as well as in-room dining options when necessary.
If needed, your physician will provide our nutrition services team with guidance for your individual diet based on your medical needs. In these cases, food preferences will be honored within your doctor’s orders. If you have questions or concerns about your meals, please let your nurse know and a member of our nutrition team will be happy to meet with you.
Speak Up
We encourage all our patients and residents at the Community Memorial Continuing Care Center to play an active role in the care they are receiving. If you have concerns about your care, please call the nursing director, or the Patient Safety Hotline, 805-948-5350.
S Speak up if you have questions or concerns, and if you don’t understand, ask again. You have a right to know.
P Pay attention to the care you are receiving. Be an active participant.
E Educate yourself about your diagnosis, the medical test you are undergoing, and your treatment plan.
A Ask a trusted family member or friend to be your advocate.
K Know what medications you take and why you take them. Ask questions if something is unfamiliar.
U Use your call light when any alarm has gone off in your room. Also, use your call light any time you need help or want to get out of bed.
P Participate in all decisions about your treatment. You are the center of the healthcare team.
Portions of this have been shared with the permission of the Joint Commission on Accreditation of Healthcare Organizations.
